Labor: Measure, Understand & React

Thirty Percent of Revenue…Give or Take.

  • On average, restaurant labor costs are 30% of revenue.
    • Costs vary by restaurant type. Certain fast food restaurants can achieve labor cost as low as 25%, while table service restaurants are more likely to see labor in the 35% range
  • State minimum wage differentials and differences in tip credit allowances (toward minimum wage) affect the labor cost percentage
  • Delivery adds a layer of complexity to labor operations, especially with driver time in-store vs driver time on the road, pay-per-mile, etc.
  • Labor is divided between back of house (BOH) and front of house (FOH)
    • BOH: staff making the food (chefs, etc.); FOH: staff serving the customers (cashiers, wait persons, etc.)
    • In many states, FOH labor is less costly than BOH labor because many FOH staff is expected to earn tips

Amassing Labor Data…A Major Role of Your POS.

  • A good POS takes customer orders, accounts for every sales dollar in and every sales dollar out, and accounts for staff work time.
  • A GREAT POS adds immense additional value by amassing and aggregating every facet of labor data so it can be harnessed in myriad ways

All-Inclusive Labor Reporting…Yep; Another Facet of Your POS.

  • As a valued business partner, your POS provider should provide full-featured, secure cloud-based, on-demand labor reporting
    • By undertaking the arduous task of compiling disparate raw labor data and presenting it in formats that include in-depth and ”10,000 foot” native/patterned/comparative/graphical outcomes, your provider can demonstrate its commitment to your on-going success vis a vis labor cost containment and ongoing guest satisfaction

Holistic Labor Cost Monitoring…A Great POS Makes the Complicated Simple.

  • The built-in ability of your POS to amass a trove of data-driven labor metrics AND show it in data-informed ways allows for real-time, on-the-spot adjustments that are both meaningful and measurable

Labor Forecasting…Via Sales Forecasting!

  • Historical, comparative smart sales data via on-demand, secure cloud-based POS reporting can greatly assist with labor forecasting

Best-of-Breed Integrations…Seamlessly, w/Top Tier Scheduling Providers.

  • Seamless integration with the POS
    • With the POS becoming the “hub” & the POS provider doing the “heavy lifting”
    • Real-time data-driven and data-informed metrics via secure cloud-based app

Cost Containment…Innovation in Hardware, Software & Services.

  • Hardware
    • Self-Serve Kiosks
  • Software
    • Online Ordering (custom designed by your POS provider & natively integrated with the POS…not 3rd party!)
    • Delivery Toolkit (a comprehensive, yet simple-to-use, app that streamlines many facets of delivery)
  • Services
    • Call Center
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